FAQ's
Here are a few frequently asked questions to help you. If there is anything else you would like to know or discuss please email phoebecolemanjewellery@gmail.com or phone 0207 483 4942 and a member of our team will be happy to assist you.
* Please be aware that if you are purchasing from outside of Europe the deadline to ensure Christmas delivery has passed!*
News
At present our website is Flash compatible only. We are working on converting to an HTML site so that you can use your iPad, iPhone, Blackberry etc. to buy from our shop. In the mean time you will have to use a standard computer to purchase something.
Delivery
Provided the item is in stock we aim to dispatch within 1 to 2 working days. If you need something delivered by a certain date please email us to check we can guarantee this for you before you purchase. Items made to order may take up to 2 weeks. Please email phoebecolemanjewellery@gmail.com if you see something on the website which is out of stock, we will be happy to make it for you.
Standard UK delivery sent by Royal Mail Special Delivery is £6
London UK Customers:
We understand that sometimes you need something a little quicker. If this is the case please call us on 0207 483 4942 and we will do our best to bike your items to you on the same day for an additional charge.
International Delivery
We deliver internationally but we cannot accept any returns at this time. Please email phoebecolemanjewellery@gmail.com if you have any questions. When orders shipped internationally reach the destination country, they may be subject to customs
clearance procedures which can cause delays. Any customs duties are the sole responsibility of the customer.
Returns Policy
We hope that you are delighted with your order, but if for any reason you are not perfectly satisfied with your purchase we are happy to offer you a full refund or exchange providing the goods are sent back to us within 7 days of receipt. Please note all returned items should be sent back to us unworn and in their original packaging. We regret that due to hygiene reasons we can not except returns on earrings.
Arranging a return is easy. Email our customer care team at phoebecolemanjewellery@gmail.com quoting your name, address, order number and whether you require a refund or replacement. We will then contact you via email with how to
proceed. When sending return items we recommend that you use a recorded delivery service, such as Royal Mail Special Delivery, for your own protection. Phoebe Colman Jewellery cannot be held responsible for items lost in transit.
Please note that Phoebe Colman Jewellery cannot refund original postage costs.
Our products are lovingly packed and checked before they are sent out, however if upon receipt if you believe that an item is damaged or faulty please let us know immediately by emailing our customer care team on phoebecolemanjewellery@gmail.com to arrange an exchange.
Care for your Jewellery
The jewellery is plated with 18 karat gold. No base metal is used. The acid in perfume can sometimes react with the metal so it is important if you are wear perfume, that you let it dry on your skin before you put your jewellery on.
Product Advice
Do you need some help choosing a piece for a loved one ? Need help
with the perfect gift ? Please call us on 0207 483 4942 ! We can help you !
And Finally …
We hope you enjoy your Phoebe Coleman jewellery!
